[UPDATED] How to get your full M-PESA statement via email MPESA

Steve Oke Chapchap Market July 19, 2019 No Comments

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How to get your full M-PESA statement via email

[UPDATED] How to get your full M-PESA statement via email MPESA 1

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Safaricom have announced that their customers will now be able get their full M-PESA statements free of charge via email. Previously such statements were available from Safaricom shops and on their self-care customer portal.

Customers can only get statements of upto 12 months using the service. Those who want statements that cover a longer period will have to go to a Safaricom shop.

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Upon registration to the service, Safaricom sends a 6 month M-PESA statement. They will then send a statement every month on the 5th after registration. The M-PESA statements sent are password protected and the password is your ID or passport number.

To access the service customers need to do the following:

1. Dial *234# and Select ‘My M-PESA Information’

Key in the number 2 and press send

[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement
2. Select ‘M-PESA Statement’

Key in the number 1 and press send

[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 9
3. Select ‘Full Statement’
[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 2
4. Enter your ID or passport number
[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 3
6. Enter your email address
[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 8
7. Confirm email address
[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 7
8. And you are done

If you get the following then you have successfully registered to receive full M-PESA statements via email.

[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 4
[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 5

Update

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The service is not recognizing emails registered with .ke domains. Safaricom should look into it and fix it.

[UPDATED] How to get your full M-PESA statement via email MPESA 1
MPESA statement 6
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